Terms of Service

1 Acceptance & Eligibility

By using noli, you confirm that:

• You are at least 13 years of age. Users aged 13–17 must have parental or guardian consent where required by law.
• You have the legal capacity to enter into a binding agreement.
• You are not prohibited from receiving services under applicable law.
• You have read, understood, and agree to these Terms and our Privacy Policy.

If you are using noli on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

2 The noli Service

noli is a mobile and web application that provides emotional wellness tools including: daily emotional check-ins, journaling, an AI companion (Nori), guided growth paths, a personal constellation, and related features.

We reserve the right to modify, suspend, or discontinue any part of the service at any time, with or without notice. We will make reasonable efforts to notify you of material changes that affect your use.

3 Your Account

You are responsible for:

• Providing accurate registration information and keeping it up to date.
• Maintaining the confidentiality of your account credentials.
• All activity that occurs under your account.
• Notifying us immediately at privacy@meetnoli.com if you suspect unauthorised access to your account.

You may not create more than one personal account. Accounts are non-transferable.

4 Acceptable Use

You agree not to use noli to:

• Violate any applicable Canadian federal or provincial law, or any international law.
• Harass, abuse, threaten, or harm any person.
• Upload, post, or transmit content that is defamatory, obscene, hateful, or infringes any third party's intellectual property or privacy rights.
• Attempt to gain unauthorised access to our systems, other users' accounts, or any related network or infrastructure.
• Reverse engineer, decompile, or disassemble any part of the noli app.
• Use automated scripts, bots, or scrapers to access or collect data from the service.
• Introduce viruses, malware, or any other malicious code.
• Use the service for commercial purposes, including reselling access or using it to train AI models, without our express written consent.
• Misrepresent your identity or impersonate another person.

We reserve the right to suspend or terminate accounts that violate this section without notice.

5 Your Content

Ownership: You retain full ownership of all content you create within noli — including journal entries, check-in notes, and conversation messages ("Your Content").

Licence to us: By using noli, you grant FL Professional Services a limited, non-exclusive, royalty-free licence to store, process, and display Your Content solely as necessary to provide the service to you. This licence does not permit us to sell, share, or otherwise use Your Content for any other purpose.

Your responsibility: You are solely responsible for Your Content. You represent that you have all necessary rights to submit the content and that it does not violate any law or these Terms.

Deletion: When you delete your account or specific content, we will remove it from our production systems within 30 days, subject to backup retention described in our Privacy Policy.

6 AI Companion (Nori) — Important Limits

You acknowledge and agree that:

• Nori's responses are AI-generated and may not always be accurate, appropriate, or suitable.
• You will not rely on Nori for any medical, psychological, legal, financial, or other professional advice.
• In a crisis or emergency, you will contact qualified emergency services, not Nori.
• We are not liable for any decisions you make based on Nori's responses.
• Nori conversations are processed via OpenAI's API. By using Nori, you also agree to OpenAI's Terms of Use as they apply to end-user interactions.

7 Intellectual Property

All rights, title, and interest in and to noli — including the app, website, software, design, trademarks, logos, text, graphics, and all content we create — are owned by or licensed to FL Professional Services and are protected by applicable Canadian and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to use the noli app for your personal, non-commercial use, subject to these Terms. This licence does not include any right to:

• Copy, modify, or create derivative works of the app or its content.
• Sublicense, sell, or resell access to the app.
• Use noli's trademarks, logos, or brand assets without prior written permission.

8 Subscriptions & Payments

noli offers both a free tier and a paid subscription ("noli Premium"). By subscribing to noli Premium:

• You authorise us (via Apple App Store or Google Play) to charge your payment method on a recurring basis at the price displayed at the time of purchase.
• Subscriptions renew automatically unless cancelled at least 24 hours before the renewal date.
• You may cancel at any time through your Apple ID or Google Play account settings. Cancellation takes effect at the end of the current billing period.
• All purchases are subject to Apple's or Google's payment terms, as applicable. We do not directly handle payment card data.

Refunds

Refund requests must be submitted through the App Store or Google Play, pursuant to their respective refund policies. We do not issue refunds directly. For exceptional circumstances, email privacy@meetnoli.com.

Price changes

We may change subscription prices with at least 30 days' prior notice. Continued use after the new price takes effect constitutes acceptance of the new price.

9 Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE CANADIAN LAW:

• THE noli SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
• WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
• WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR SUITABILITY OF ANY CONTENT, INCLUDING AI-GENERATED CONTENT FROM NORI.
• noli IS NOT A MENTAL HEALTH SERVICE AND IS NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY MENTAL HEALTH CONDITION.

Some provinces do not allow exclusion of implied warranties; in those jurisdictions, the above exclusions apply to the fullest extent permitted by law.

10 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE CANADIAN LAW, NOLI TECHNOLOGIES INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES;
• DAMAGES ARISING FROM YOUR USE OF, OR INABILITY TO USE, THE SERVICE;
• DAMAGES ARISING FROM YOUR RELIANCE ON NORI'S AI-GENERATED RESPONSES;
• UNAUTHORISED ACCESS TO OR ALTERATION OF YOUR DATA.

IN NO EVENT WILL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) CAD $100.

Nothing in these Terms limits our liability for fraud, gross negligence, or wilful misconduct, or for any liability that cannot be excluded under applicable Canadian consumer protection law.

11 Indemnification

You agree to indemnify, defend, and hold harmless FL Professional Services and its officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to:

• Your violation of these Terms;
• Your Content;
• Your use of the service in a manner not permitted by these Terms;
• Your violation of any third party's rights.

12 Termination

By you: You may close your account at any time through Settings → Account → Delete Account. Deletion is permanent and irreversible.

By us: We may suspend or terminate your account at any time if you violate these Terms, engage in fraudulent activity, or for any other reason we deem necessary to protect users or the service. We will attempt to provide advance notice where reasonable.

Effect of termination: Upon termination, your right to use the service immediately ceases. We will handle your personal data per our Privacy Policy. Provisions of these Terms that by their nature should survive termination (including §9, §10, §11, and §13) will survive.

13 Governing Law & Disputes

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Informal resolution

Before initiating formal proceedings, you agree to contact us at privacy@meetnoli.com to attempt to resolve the dispute informally. We will make reasonable efforts to resolve the matter within 30 days.

Dispute resolution

If informal resolution fails, any dispute, claim, or controversy arising out of or in connection with these Terms shall be finally settled by binding arbitration administered under the rules of the ADR Institute of Canada, with the seat of arbitration in Toronto, Ontario, Canada, conducted in English. Judgment on the arbitral award may be entered in any court of competent jurisdiction.

Exception: Either party may seek injunctive or other equitable relief from a court of competent jurisdiction for matters involving intellectual property infringement or data security.

Class action waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. To the extent permitted by law, you waive any right to participate in a class action lawsuit or class-wide arbitration.

14 Changes to These Terms

We may update these Terms at any time. When we make material changes, we will:

• Update the "Last updated" date at the top of this page.
• Provide in-app notification to all active users.
• For material changes that require your re-consent, prompt you to review and accept the updated Terms before continuing to use the service.

Continued use of noli after the effective date constitutes your acceptance of the revised Terms.

15 Contact

For questions about these Terms:

• General: privacy@meetnoli.com
• Legal: privacy@meetnoli.com
• Privacy: privacy@meetnoli.com
• Security: privacy@meetnoli.com